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    Customer service

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    Brand Protection

    At Diptyque, we take the issue of counterfeiting very seriously. We constantly monitor and report on websites, domains names, marketplaces, social media content and other online counterfeit marketing processes offering fake Diptyque products.​


    This fight against counterfeiting goes beyond protecting our brand image: it is of course about protecting our creations, our know-how and the quality of our products, but also about protecting our customers from items that may pose risks to their health or the environment. ​


    ​We encourage you to remain vigilant when shopping online and advise you to carefully check the authenticity of any website before making a purchase.

    How can you tell if a Diptyque product is genuine?

    Authentic Diptyque products are sold in Diptyque boutiques on our official website (diptyqueparis.com) and through a network of authorized distributors.


    Products sold on unauthorized points of sales or websites are probably counterfeit.​ As a general rule, if an offer seems too good to be true, it’s likely from a website selling counterfeit products or designed solely to fraudulently collect your personal and financial information.​


    To find out about our different points of sale, please consult:

    Find your nearest boutique

    For further information

    Including confirmation of our authorized resellers, or to report
    a counterfeit, please contact our Customer Service.

    By email: serviceclient@diptyqueparis.com,


    Monday - Friday: 10am to 5pm

    (Except Weekends and Public holidays).

    Contact us

    At your service

    • Free delivery starting from $500

    • Free Diptyque Gift Boxes

    • Fragrances - Try when you Buy

    • Two Free Samples with all orders

    • Free returns

    • Birthday Surprise