Shipping Policy

Date of Last Update: October 2026

 

1. Delivery Area

1.1 Delivery is available within the Hong Kong Special Administrative Region only.

1.2 We do not deliver outside Hong Kong. Where a delivery address is outside Hong Kong, the order cannot be processed.

1.3 As delivery is limited to Hong Kong, orders are not subject to customs duty or import taxes.

 

2. Delivery Charges

2.1 Orders of HK$500 or above are shipped free of charge using our standard delivery service.

2.2 A delivery fee of HK$40 applies to orders below HK$500.

2.3 Where the delivery address is in a Remote Area (see Clause 3), an additional HK$10 Remote Area Surcharge applies per order.

2.4 The applicable charges are shown and collected at checkout.

2.5 The refund of delivery charges is governed by our Returns and Refunds Policy. Where a return is requested on an order below HK$500, the HK$40 delivery fee is not refunded.

 

3. Remote Areas

3.1 The following areas are Remote Areas: Sai Kung, Shek O, Stanley, Peng Chau, Cheung Chau, Lamma Island, Discovery Bay, Ma Wan, Tai O, Tong Fuk, Po Lin Monastery, Cheung Sha, Mui Wo, Pui O, Hong Kong Disneyland and Clear Water Bay.

3.2 The list above is not exhaustive. Any address outside our carrier’s standard delivery coverage may also be treated as a Remote Area, and the Remote Area Surcharge may apply.

3.3 If you are unsure whether a delivery address falls within a Remote Area, please contact Customer Care before placing your order.

4. Delivery Times

4.1 Orders are normally dispatched within 2 to 5 business days of confirmation and delivered within 2 to 5 business days of dispatch.

 

5. Tracking Order

5.1 Once your order has been dispatched, you will receive a confirmation email containing a tracking link. The link becomes active once the parcel is handed to the carrier.

5.2 You may also view your order status by signing in to your account and opening the “My Orders” page.

 

6. Delivery and Re-delivery Failed

6.1 Where delivery fails because the delivery address is incorrect or incomplete, because no one is available to receive the parcel, or because the recipient refuses it, the courier will contact you to arrange another delivery time.

 

7. Contact

Customer Care, Diptyque Hong Kong

Email: customercare@diptyque.com.hk